Help

How do I become a member?

As an invite-only panel, we’ve made signing up for Jet Opinions simple. Follow the link in your email invitation and complete the  registration page to sign up. You must be a member of the TrueBlue® program to join the panel. If you are not a TrueBlue member, visit trueblue.jetblue.com to sign up.

Why do I need to give you my TrueBlue account number when I join?

As a member of the Jet Opinions panel, you will be rewarded with TrueBlue points for your survey participation. We need your TrueBlue account number at registration to verify your account, and to ensure that you receive your TrueBlue points for each survey you take.

Can I have more than one Jet Opinions account?

Membership is restricted to one account per TrueBlue member.

How do I access my Jet Opinions account?

For quick access, log in by entering your email address and password. In your account, you can complete profile information to ensure relevant surveys are sent to you, update your account details, add your TrueBlue account number, view your survey history, and the TrueBlue points you have accumulated so far.

What should I do if I want to change my email address?

Since your email address is your username, you can’t change this from your account. If you do want to change it, contact us and we will be happy to help.

What should I do if I want to change my password?

To change your password, log in to your account, and click on User Details under Account.

What should I do if I need to update my personal data?

To make personal data changes, log in to your account and click on User Details under Account. Your email address is your username, so this is the only detail you cannot change. If you want to change your email, please contact us .

Can other members of my household become Jet Opinions members?

The Jet Opinions panel is by invitation only; your invitation link is unique for your registration and cannot be shared. Tell your family and friends to watch for email invitations from TrueBlue. They must be TrueBlue members to receive the email, and can sign up at trueblue.jetblue.com . All registrations are subject to our thorough data quality checks.

Do I need to notify you if I leave the country?

Jet Opinions is a panel for US residents only. If you move out of the US, please cancel your membership by logging into your account and clicking on Unsubscribe within the My Account section. You don't need to notify us if you are temporarily traveling out of country.

How can my family and friends join Jet Opinions?

If your friends and family are TrueBlue members, tell them to be on the look out for email invitations to the Jet Opinions panel! If they are not TrueBlue members, they can visit trueblue.jetblue.com to join.

How do I cancel my Jet Opinions membership?

If you wish to unsubscribe, you can cancel your membership by logging into your account and clicking on Unsubscribe within the My Account section. It may take a few days to deactivate your account entirely, during which time you may be invited to participate in a survey - in this case, you may ignore the survey invitation. Please note, you will only be unsubscribing from the Jet Opinions panel. You will remain a member of the TrueBlue program.

Why are surveys conducted?

Surveys are carried out because businesses, governments, public bodies, and similar organizations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think about the aforementioned, the easier it is for them to improve and adapt what they supply.

How often will I be asked to take surveys?

We send out survey invitations on a regular basis, but can’t say exactly when or how often a member will receive them. This is because each survey is customized and based on the research goals for each client.

What happens after I join?

We will send you an email welcoming you to Jet Opinions and asking you to confirm your account. Following this, we recommend that you log in to your account to complete profile information, and soon after you will begin receiving email invitations to take surveys. The emails will contain all the information you need to participate, including how many TrueBlue points you’ll receive if you complete the survey.

What is expected of me when participating in surveys?

When participating in surveys, we ask that you please give careful consideration to every question you answer. Quality mechanisms are in place to validate your responses, and failure to answer honestly may result in your answers not being accepted and you may be screened out of the survey. If we identify dishonest behavior, we cannot pay you the reward for the survey, and if this behavior continues, we may deactivate your account. (Read our Terms & Conditions for further information).

Will I be penalized if I do not complete a survey I am invited to participate in?

No - You can respond to as many or as few of the survey invitations you receive. However, the more surveys you take, the more TrueBlue points you earn!

How will I know that I have surveys to complete?

We will send you an email invitation when a new survey is available. From that invitation, you will be able to access and complete the survey. You can also see your available surveys from your member dashboard when you log in to your account.

Why haven't I received any surveys?

Your chance to be invited to a survey depends on several factors, such as the number and types of surveys we are conducting at any one time and also your background information.

We will always email you if there is a new survey to take. Please ensure that we are on your whitelist, or that your email provider isn’t blocking emails from Jet Opinions.

How long will it take to complete a survey?

Surveys vary in length, but typically take 5 - 20 minutes to complete. Each survey invitation will provide an estimated completion time, the survey deadline to respond, and the corresponding TrueBlue points that will be awarded for completion.

Why can't I open surveys?

Not all internet providers allow users to click on links within their email. If you are unable to gain access to our survey, try the following:

Copy and paste the link from your email into the browser’s URL and press enter. This will take you directly to the correct page.

Ensure that you copy the entire web address into the browser as sometimes the link can spread over two lines.

Make sure when you copy the link it does not contain any line breaks, as this will also stop the link from working.

I realized I picked the wrong answer. Can I go back and change my reply?

Once you submit an answer on a survey, you are not allowed to change your answer. We do this to protect the survey data.

We realize there are times when a panelist makes an honest mistake and clicks on the wrong button, but unfortunately we cannot go back and change our data.

Why is the survey now closed?

The majority of our surveys are open for a few days as we seek panelists who are a good fit. However, some surveys are more popular than others and close quickly.

We always try to limit the number of panelists we invite so that the panelists we do invite have a fair chance of answering the survey. We cannot always predict how popular a survey may be, and sometimes surveys unexpectedly close quickly. We apologize in advance if this rare occurrence happens to you.

Can you resend me the survey invite?

We can only distribute the links to the surveys once.

I received an error message, what should I do?

If this happens, there may be a technical problem. You can try and access the survey again later from the survey invitation email. If there is a general error with the survey, it may be resent to you at a later date. If it happened at a late stage in the survey, contact us , providing as much information about the survey as possible: the survey number, link from the invitation email or the topic, reward amount, and date of the survey so that we may identify the survey and assist you.

Can I get someone else to complete my surveys for me if I am away?

No - Once you have registered with the Jet Opinions panel, you should complete the surveys so you don’t lose out on future surveys or get flagged for possible questionable answers. Your family and friends are welcome to join the Jet Opinions panel. Each panel member will require a unique email address and their own TrueBlue account number. All registrations are also subject to our data quality checks. 

Is there any extra software I need on my computer to complete surveys?

Some of our surveys require Adobe Flash Player. It should only take two to three minutes to download; go to https://www.adobe.com and click on the 'download Flash Player' link. While it is not required that you download Flash Player in advance, doing so will save you time when you attempt a survey that uses it.

Why was I unable to complete a survey?

Market researchers are often looking for the opinions of a very specific group of people; for example, users of a particular brand or product. Questions will be asked as part of each survey to check whether it is relevant to you. If it is not relevant to you, you will be "screened out" with a message explaining that you haven’t qualified. While this is a normal part of market research, the more we know about you, the more we can send you relevant surveys. We recommend ensuring that your survey profile is complete and that you update it frequently. If you do get screened out, you will still receive three (3) TrueBlue points for attempting the survey, and any data received from non-completed surveys is discarded.

Why do you ask me questions you already know the answer to?

When you sign up for Jet Opinions, we ask you to complete some personal demographic questions (such as age, gender and ZIP code) which enable us to better target surveys for you. 

Often these questions are also asked at the beginning of surveys, which are created by our clients. Jet Opinions doesn't share your personal information with anyone (even our clients), which is why you need to complete these questions on many of the surveys you receive. These questions also ensure that the information we are passing to clients is as current as possible, so thank you for your patience in answering these questions.

I’ve received a survey invite, but when I click through there are no surveys available. Why?

If you have participated in a lot of surveys in the last day or two, you might find that we have run out of suitable surveys for you. Additionally, the surveys you are invited to may have already reached their quota of respondents by the time you clicked through. If you click through and find that this is the case, check back the next day, and we should have more available.

Where can I view my TrueBlue points balance?

To view the balance of your available TrueBlue points, and to use your points, visit the  TrueBlue website.

How can I see the total amount of TrueBlue points I have earned from surveys?

To view your earned TrueBlue points, click on Account then on My Survey History.

Please note: this is only the total number of TrueBlue points earned from Jet Opinions surveys; for your full TrueBlue balance, visit trueblue.jetblue.com .

How do I use my TrueBlue points?

Visit the  TrueBlue website to view and use your TrueBlue points.

How long does it take to receive TrueBlue points earned for survey participation?

After completing a survey, it can take 30 minutes for your TrueBlue points to show in your account on trueblue.jetblue.com .

Why doesn’t my balance on Jet Opinions change when I use my TrueBlue points?

At Jet Opinions, you can view all the TrueBlue points you have earned through your survey participation since you joined the panel. These TrueBlue points will transfer to your TrueBlue account within 30 minutes, which is when they become available for you to use. As the balance shown on Jet Opinions is a historical total, it is not affected when you use your TrueBlue points. For up-to-date TrueBlue balance information, sign in to your TrueBlue Account .

How do I collect my TrueBlue points?

All TrueBlue points earned from taking surveys will be transferred to your TrueBlue account within 30 minutes. You can view your TrueBlue balance at trueblue.jetblue.com .

Why do you need my personal information?

We may use your information to (i) communicate with you regarding panel membership and survey participation; (ii) send you invitations; and (iii) credit your TrueBlue account with TrueBlue points. 

Who can I talk to if I have any privacy concerns?

Please see our Jet Opinions  Privacy Policy for full details and contact information.

How do badges work?

Badges are awarded to members who activate their account, continue to take surveys regularly, fill out their survey profile, and earn TrueBlue points.

There are five levels, Bronze for beginners, Silver, Gold, Platinum and our highest level, Diamond.

At every level there are key achievements (known as badges) awarded for your survey activity. 

The membership levels are related to aspects of your membership, focusing on activities like taking surveys and earning TrueBlue points.

How do I level up?

You can level up by unlocking all the achievements available at your current level in a 365 day period. For example, if you’re a Bronze member, you need to complete all the available badges relating to Bronze membership in order to level up and become a Silver member.

You can achieve badges for different levels above your own – for example, if you have completed 100% of your survey profile, you’ll get a Platinum status badge for that section – but you cannot reach Diamond level until you’ve achieved all badges within Platinum.

What is a Bronze member?

Bronze members are just getting started. To reach Bronze status, all you have to do is sign up and activate your account.

What is a Silver member?

Silver is the first step on the ladder.

To reach Silver status, members must:

• Complete 25% of their survey profile
• Take one survey in the last week
• Complete their first survey

What is a Gold member?

Gold members are becoming regular survey takers.

To reach Gold, members must:

• Complete 50% of their survey profile
• Take a survey on two consecutive weeks
• Complete their 10th survey

What is a Platinum member?

Platinum members are active and regular survey takers who have almost completed their survey profile.

To reach Platinum status, members must:

• Complete 75% of their survey profile
• Take a survey on three consecutive weeks
• Complete their 25th survey

What is a Diamond member?

Diamond members have reached the top level. They have a complete survey profile, have completed fifty surveys (or more) and maintain regular survey activity.

To reach Diamond status, members must:

• Complete 100% of their survey profile
• Take a survey on four consecutive weeks
• Complete their 50th survey

How do I maintain my badge status?

To maintain your badge status, you must ensure that you continue to take surveys regularly – at least once a week. If you do not maintain your survey activity, your badge for consecutive surveys over one, two, three or four weeks will be lost and you’ll drop to the next level down.

Similarly you must keep your survey profile updated – some sections expire over time, such as technology, electronics and gadgets and automotive – so if you see your profile drop in percentage since you last logged in, check back and complete any sections within your survey profile that are less than 100% complete.